Every phone number in FrazzleCRM is a call button. The call runs on your computer's microphone, goes out from your own Twilio number, and lands in the contact's notes — without a desk phone, a softphone app, or a second tab.
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The in-call panel, drawn for this page.
Switch between them on the keypad; the dialer remembers your choice on that device. Either way the contact sees your Twilio number, never your personal one.
The call runs on your computer's microphone and speakers through the Twilio Voice SDK. There is no phone leg on your side: click Call, the contact's phone rings, you talk.
Best for reps at a desk with a headset.
Twilio rings your own phone first. When you answer, it tells you who it is connecting and dials the contact. The browser only starts the call — the audio is on your handset.
Best when your mic is unreliable, or you would rather hold a phone.
The checks run on the server before a phone rings, whichever mode you picked — so a rep cannot talk their way past them from the browser.
Call a contact who has calls muted and the dialer refuses before anything rings, and says why — the same per-channel DND your automations respect.
A call can only use a Twilio credential that belongs to the workspace you are in. With several numbers connected, you choose which one to call from.
Numbers outside +1 are refused up front with a plain message, rather than failing mid-call with a carrier error code.
Calling from a contact appends a timestamped line to their notes — which number, and whether it went through the browser or your phone.
Settings → Credentials → add Twilio: Account SID, auth token and a voice-capable number. That number is the caller ID every contact sees.
Numbers on a contact's record and in the contact list are click-to-call. The Dialer button in the app header opens a keypad with contact search.
Leave the dialer on In browser and press Call. The first call sets up the Twilio pieces it needs by itself; the browser asks once for the mic.
Duration, mute, a keypad that sends tones to phone menus, and hang up. The call is stamped into the contact's notes.
Nothing to configure in the Twilio console for step 3: the first browser call creates an API key and a TwiML app on your Twilio account and stores them, encrypted, on the credential you already added. The Twilio setup guide covers step 1.
A Sales Script run has a call-notes box that saves as you type, so what they said lands on the contact alongside the route the call took — not in a notepad you forget to paste from.
To click through a script during the call, use Ring my phone: once your phone rings you can close the dialer and the call carries on on your handset. An in-browser call keeps the dialer open over the page for as long as it lasts, which covers the map.
An automation can text a new lead within a minute and send the rep an internal alert to call now. The dialer is the other half: the rep opens the contact and calls from that screen, instead of copying the number into a phone.
The Speed-to-Lead Callback template is that flow, pre-drawn.
It is a dialer, not a call centre. One call at a time, placed by a person. There is no power dialing, no parallel dialing, no voicemail drop and no call queue. If your team makes hundreds of cold calls a day, a dedicated dialer will serve you better.
Nothing is recorded. No call recording, no transcription, no AI summary. The contact gets a line in their notes saying a call was placed — which records the attempt, not whether they picked up or how long you talked.
Outbound only, +1 only. The browser cannot receive calls, and the dialer only dials US and Canadian numbers. Anything else is refused before it rings.
You bring the Twilio account. Minutes are billed by Twilio to you, at Twilio's rates. That means no markup and no plan limit on calls — and also a Twilio account to set up if you do not already have one.
Closing the panel hangs up. Deliberately — audio never keeps running behind a dismissed window. It also means closing it by accident ends the call.
No. In browser mode the call runs on your computer's microphone and speakers through the Twilio Voice SDK. You need a Twilio account with a voice-capable number connected to your workspace, and a browser that is allowed to use the microphone.
Calls go through your own Twilio account, so Twilio bills you directly at its per-minute voice rates. FrazzleCRM does not resell minutes or add a markup, and the dialer is not limited by plan.
No — only US and Canadian (+1) numbers. The dialer refuses anything else before it rings, with the message: “International calls aren't supported — only US & Canada (+1) numbers can be dialed.”
No. The dialer does not record, transcribe or analyse calls. What gets saved is a timestamped line in the contact's notes saying a call was placed. If you run a Sales Script during the call, the path through the script and your call notes are saved too.
Not in the browser. The dialer is outbound only — incoming calls to your Twilio number are handled by however that number is configured in Twilio, not by FrazzleCRM.
The dialer is included on every plan, including the free one. No credit card — you only need a Twilio number to place the first call.
Start freeSet up your number with the Twilio guide, put the conversation on the map with Sales Scripts, read how Do Not Disturb mutes a channel, or see how it fits local service businesses.