Confirmation, two SMS reminders, and an automatic reschedule email for no-shows.
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Plain-English definitions of the moving parts in this map.
A no-show is a booked appointment the contact never attends. No-show rate is the share of booked appointments lost this way, and for most service businesses it is the single largest recoverable leak between a lead and revenue.
A wait step pauses a contact's run inside an automation until a condition is met — a duration elapsing, a clock time arriving, a date field coming due, an appointment approaching, or an event happening — then continues from where it left off.
A merge field is a placeholder in message content that is replaced with that contact's data at send time — {{name}} becoming Priya — so one written message can address thousands of people individually.
A send window restricts the days and hours during which an automation may send, holding messages that come due outside it until the next open slot — so a sequence started at midnight does not text anybody at midnight.
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Quote fast, follow up three times, and stop losing jobs to silence.
ServicesAsk privately, publish the good ones, and turn happy jobs into the next two.
ServicesAnswer in a minute, qualify in a week, and stay useful for the eleven months after.
Or browse all 26 templates — grouped by what you sell.